Photo: Arnold Gold / Hearst Connecticut Media
HAMDEN — Schools districtwide were without internet access on day two of the school year, according to a district email sent Wednesday morning.
Karen Kaplan, director of innovation, technology and communications, said the administration investigated the situation and the internet was functioning again between 2:30 and 3 p.m.
Hamden public school students returned to classes Tuesday under a hybrid model that alternates in-person schooling and learning remotely at home.
Across the district, about 30 percent of students have opted for full remote learning, an option the district created for parents who didn’t want to or couldn’t safely send their kids back to in-person schooling.
Around 8:45 a.m. Wednesday, the internet outage cut students off from engaging in online lessons.
Kaplan said the issue related to a piece of equipment at Hamden High School, which is the district’s technology hub, that connects to the district’s internet service provider.
Kaplan said they had spare equipment parts on hand in case of such a failure and after identifying the issue, they were able to solve it quickly.
To teach children both in class and those at home, educators use Zoom to engage all the students and employ Google Classroom to prepare lessons.
Kaplan said students at home still had access to their Google classrooms in which many teachers had prepared videos or assignments students could engage with.
She said teachers were asked to create offline assignments to be ready in the event of internet disruption.
“It certainly wasn’t something we had hoped for on day two, but teachers adapted and many connected with at-home students later in the day, once in-school students had gone home for the day,” Kaplan said.
According to one school employee, because teachers were working in the school buildings, many teachers have nothing to do without access the internet.
Without internet access in the schools, teachers could not upload lesson plans or teach their remote cohorts. But Kaplan said many teachers could still engage students who were in the classroom and get to know them.
Kaplan said school would be fully back in session Thursday.